Return Policy Page

1. Return, refund and exchange

1.1 All goods sold on the platform are applicable to Dcshopee Easy 7-Day Return or 14-Day Easy Return, depending on the goods sold ("Return Policy"). Buyers can communicate with Dcshopee or sellers through the platform to initiate the return process. The return policy logo for each product can be found on the product page of the product.

1.2 Buyers can apply to return the purchased goods to Dcshopee or the seller by filling in the online return form in exchange for replacement or refund. Pursuant to the applicable return policy, the buyer shall ensure that the purchased goods are returned to Dcshopee or the seller within 7 or 14 calendar days after the delivery date. For the avoidance of doubt, the countdown starts from the date the buyer receives the purchased goods to the postmark date on the returned package. If the goods are damaged, please contact Dcshopee or the seller within 48 hours after receiving the goods to expedite the claim process.

1.3 The buyer can only apply for return under the following circumstances:

1.2.1 The goods delivered to the buyer were defective and/or damaged at the time of delivery;

1.2.2 Unfit goods, especially fashion items (not applicable to fashion items of overseas sellers);

1.2.3 There are significant differences between the goods delivered to the buyer and the description provided by the seller in the list of goods;

1.2.4 The goods delivered to the buyer do not conform to the specifications agreed in the order (for example, wrong size, color, etc.);

1.2.5 The buyer changes his mind about the goods; and

1.2.6 Other circumstances specified by Dcshopee on the platform.

1.4 Despite the provisions of Article 7.3 above, except for the "change of mind" requirement, formula milk products can be returned. Buyers need to ensure that the product is unopened, otherwise they will not accept returns.

1.5 Despite the provisions of Article 7.3 above, the return or cancellation of any perishable goods is not allowed. To ensure that the buyer is satisfied with the product received by the buyer, the buyer should check the content immediately after the order arrives.

1.6 The application for return of purchased goods may also be subject to additional terms and conditions stipulated by Dcshopee on the platform. See the help center for more details.

1.7 Questions and complaints about returns

1.7.1 If you have any questions or complaints, (i) you can contact the seller directly through the platform or (ii) use the "Contact Us" page on the platform to contact Dcshopee (if applicable).

1.7.2 If the buyer cannot directly resolve any dispute with the seller through friendly negotiation, Dcshopee reserves the right to suggest and implement an appropriate solution at its discretion.

2 Cargo risks and property

2.2 The risk of damage or loss of the goods shall be transferred to the buyer at the time of delivery or if the buyer fails to receive the goods by mistake, that is, when Dcshopee delivers the goods.

2.3 Notwithstanding the delivery and risk transfer of the goods or any other provisions of these conditions, the property of the goods shall not be transferred to the buyer until Dcshopee has received the full price of the goods and the cash or liquidation funds for all payments. The seller agrees to sell other goods to the buyer, and then payable.

2.4 Before the property of the goods is transferred to the buyer, the buyer shall hold the goods as the agent and trustee of Dcshopee and separate the goods from the buyer's goods.

2.5 The buyer and Dcshopee agree that the buyer shall immediately notify Dcshopee of any matters affecting Dcshopee's ownership of the goods from time to time, and the buyer shall provide Dcshopee with any information related to the goods that Dcshopee may request from time to time.

2.6 Before the property of the goods is transferred to the buyer (provided that the goods still exist and have not been resold), Dcshopee has the right to request the buyer to deliver the goods to Dcshopee at any time. In the event of non-compliance, Dcshopee reserves the right to provide the buyer with respect to the delivery of the goods. The right to take legal action and reserve the right to seek damages and all other expenses (including but not limited to legal expenses) from the buyer.

2.7 The buyer has no right to pledge or receive security in any way for any debts of any goods that are still the property of Dcshopee, but if the buyer does so, all monies owed to Dcshopee by the buyer shall (without affecting any other rights or remedies of Dcshopee) immediately Due and paid.

2.8 If the provisions of Article 8 of these Conditions are invalid according to the laws of the country where the goods are located, it shall be deemed that the legal concept of the nature of the retention of ownership in that country is the closest to affecting the potential intention expressed in these Conditions by comparison, and the buyer shall take all necessary measures. Measures to make it effective.

2.9 The buyer shall compensate Dcshopee for all losses, damage costs and legal expenses incurred by Dcshopee as a result of claiming and implementing Dcshopee's rights under these conditions.

3 Termination

3.1 The buyer can notify Dcshopee in writing to terminate the contract through our contact us page https://www.Dcshopee.com before the seller delivers the goods. If the goods have been shipped, the buyer may not terminate the contract, but can only return the goods in accordance with Article 7 of these conditions.

3.2 Without prejudice to any other termination rights elsewhere in these conditions, the seller or Dcshopee acting on behalf of the seller may stop any goods in transit, suspend further delivery to the buyer, and/or terminate the contract with immediate effect by giving written notice to the buyer . Buyer at any time when or after any of the following events:

3.2.1 The goods under the contract cannot be supplied for any reason; and/or

3.2.2 The goods under the contract are mispriced on the platform.

4 Guarantee and remedial measures

4.1 Subject to the express provisions of these conditions, all other guarantee conditions or terms, including those implied by statutory law or common law, are excluded to the maximum extent permitted by law.

4.2 According to Article 10 of these Conditions, Dcshopee guarantees that the goods meet its specifications when delivered, and agrees to correct any non-conformities within 12 months from the date of delivery of the goods. Delivered or deemed to have been delivered ("Warranty Period"). When the buyer transacts as a consumer (in accordance with the meaning of the "Sale of Goods Law" and the "Consumer Protection Law"), Dcshopee further provides the buyer with implied guarantees that cannot be excluded by law.

4.3 Dcshopee's above-mentioned guarantee for the goods is subject to the following conditions:

4.3.1 No conditions are stipulated or implied, and no guarantee is made or implied that they will be suitable for any specific purpose or use under any specific conditions, although Dcshopee may know or inform the purpose or conditions. .

4.3.2 Any description of the goods is only given as an identification method, and the use of this description does not constitute sales by description.

4.3.3 Dcshopee only promises to deliver the goods in accordance with its general description at the time of sale, regardless of whether it has been given or should be any special or specific description implied by law. Any such special or specific description should only be regarded as Dcshopee's opinion on this. Dcshopee is not responsible for any such special or specific description provided by third-party vendors through the chat system. Dcshopee does not provide any guarantees as to the quality status or suitability of the products.

4.3.4 Dcshopee is not responsible for the following measures and actions taken by the buyer or a third party and their consequences: improper remedies for defects, changes to goods without Dcshopee's prior consent, addition and insertion of parts, especially non-Dcshopee spare parts.

4.3.5 For any defects caused by improper or improper use, defective installation or commissioning by the buyer or a third party, normal wear and tear, intentional damage, negligence, abnormal working conditions, defects or negligent handling, Dcshopee shall not bear any responsibility or improper maintenance , Overload, inappropriate operating materials and replacement materials, poor work, inappropriate foundation, chemical, electronic technology/electronic or electrical influence, failure to follow Dcshopee's instructions (whether oral or written), misuse or modification or repair Dcshopee approved goods.

4.3.6 Dcshopee shall not be liable for any type of loss or damage directly or indirectly suffered by any third party due to repairs or remedial work performed without Dcshopee’s prior written approval, and the buyer shall compensate Dcshopee’s liability for each loss and expense. To such a request.

4.3.7 If the total price of the goods is not paid with liquidation funds before the payment due date, Dcshopee shall not be liable under the above guarantee (or any other guarantee conditions or guarantees).

4.3.8 Dcshopee is not responsible for any product defects that occur after the expiration of the warranty period.

4.4 If there are any defects in the quality or condition of the goods, or the goods do not conform to specifications, the buyer can apply to return the defective and/or damaged goods to Dcshopee or the seller in exchange for replacement or refund. Dcshopee’s return policy and clause 7 of the above conditions.

4.5 As an alternative to returning defective or damaged goods in exchange for refund or replacement in accordance with Article 7 of the above conditions, the buyer may request repairs of such goods. However, Dcshopee and the seller have the right to accept or reject such requests at their own discretion. Once Dcshopee or the seller accepts the request, the request will be irrevocable, and the unqualified product (or part of it) will be repaired in accordance with the original order. Once Dcshopee or the seller accepts such a request, the buyer may not subsequently choose to return the goods in accordance with clause 7 of the above conditions.

4.6 If the goods are not repaired within a reasonable time, despite the buyer’s written warning, the buyer has the right to reduce the price in proportion to the reduction in the value of the goods, but under no circumstances shall the price be reduced. More than 15% of the price of the affected commodity. As an alternative to repairs, Dcshopee may provide such discounts to the buyer at its sole discretion. After the above-mentioned repairs or price reductions, the buyer shall not file further claims against the seller.

4.7 When Dcshopee or the seller provides replacement products or refunds the buyer, the substandard products or parts thereof will become the property of Dcshopee or the seller.

5 Responsibility

5.1 Under no circumstances will Dcshopee be liable for loss of profit or goodwill, loss of production or income, or any type of special indirect or consequential loss (including loss or damage suffered by the buyer as a result of a lawsuit brought by a third party) even if such Loss is reasonably foreseeable, or if the buyer has notified Dcshopee of the possibility of the same loss.

5.2 The remedy provided in Article 10 of these Conditions is the buyer's sole and exclusive remedy for nonconformities or defects of the goods, and Dcshopee's liability for this shall be limited in the manner specified in Article 10 of these Conditions.

5.3 Notwithstanding any other provisions of these conditions, the seller's maximum cumulative liability for all losses arising from or related to the sale of products under each contract shall not exceed the amount you have paid to the seller in accordance with the contract.

5.4 If several events result in substantially the same loss, they shall be deemed to have caused only one claim under these conditions.

5.5 Do not bring a lawsuit against Dcshopee after 12 months from the date when Dcshopee became aware of the circumstances that caused the claim or after the date it should have known. In any case, no later than 12 months after the claim occurred. The warranty period ends.

6 Average

6.1 Neither Dcshopee nor the seller shall be liable for non-performance, error, interruption or delay in performance of its obligations under these conditions (or any part of it) or any inaccuracy, unreliability or inapplicability of the platform and/or service content. All or part of it is directly or indirectly caused by events or malfunctions beyond the reasonable control of Dcshopee or the seller.

6.2 Any notice required or permitted by either party to the other party under these conditions shall be sent to Dcshopee in writing, to its registered office or principal place of business, and if sent to the buyer, to the address specified in the relevant terms. Order.

6.3 Unless the context requires otherwise, any term or expression defined or assigned a specific meaning in the International Business Terms published by the International Chamber of Commerce has the same meaning in these Conditions, but if there is any conflict between the Incoterms and the provisions of these Conditions, The latter shall prevail.

6.4 Dcshopee's waiver of any breach of contract by the buyer shall not be regarded as a waiver of any subsequent breach of the same or any other terms. In addition, Dcshopee's failure to enforce these conditions does not constitute a waiver of these terms, and such failure will not affect the right to enforce these conditions in the future.

6.5 If any clause of these conditions is deemed to be wholly or partly illegal, invalid or unenforceable by any competent authority, the validity of other clauses of these conditions and the rest of the relevant clauses will not be affected.

6.6 Any person who is not a party to the contract (including any employee, official representative or subcontractor of any party) has no right to enforce any terms in the contract expressly or implicitly conferring benefits on that person, unless the parties agree in writing in advance, the agreement Must refer to Article 3.3 of these conditions.

6.7 This contract is governed by the laws of Malaysia, and the buyer agrees to submit to the non-exclusive jurisdiction of the Malaysian courts, as specified in Article 12.9 below.

6.8 Before filing a claim with Dcshopee, if there is any dispute, dispute or claim arising from or related to the contract or its breach, termination or invalidity, the buyer must exhaust all legal channels against third-party suppliers. Any dispute, controversy or claim arising from or related to this contract, or any such lawsuit against Dcshopee due to the breach, termination or invalidity of this contract shall be settled by arbitration in accordance with the arbitration rules of the Asian International Arbitration Center (AIAC) ). The arbitration tribunal consists of a single arbitrator, appointed by the chairman of AIAC. The place of arbitration is Kuala Lumpur. Any award made by the arbitration tribunal shall be final and binding on both parties.

6.9 Notwithstanding the provisions of Article 6.8 above, Dcshopee has the right to initiate court proceedings for the purpose of protecting its intellectual property and confidential information or for breach of contract or non-performance through injunctions or other equitable relief.

6.10 Dcshopee may change the terms and conditions of these terms and conditions through the platform or other notification methods that Dcshopee may specify. Sales conditions, such changes will take effect on the date specified by Dcshopee through the above method. If the buyer uses the platform after this date, it is deemed that the buyer has accepted such changes. If the buyer does not accept the change, the buyer must stop accessing or using the platform and terminate these terms and conditions of sale.

6.11Any typographical, clerical or other errors or omissions in any acceptances, invoices or other documents from the seller shall be corrected, and the seller shall not bear any responsibility.

6.12 If these conditions are implemented or translated in any language other than English ("foreign language version"), the English version of these conditions shall govern and take precedence over the foreign language version.

6.19 These conditions constitute a complete agreement between the buyer and the seller on the subject of this agreement, and completely replace and replace all previous understandings, communications and agreements on this subject.

6.20 Dcshopee reserves the right to entrust or subcontract to perform any functions related to the performance of its obligations under these conditions, and reserves the right to use any service provider, subcontractor and/or agent in accordance with the terms that Dcshopee deems appropriate.